RichmondEase Appliance Repair (we, us, or our) values your privacy. This Privacy Policy outlines the types of information we collect, how we use and share it, and your rights regarding your personal information when you visit our website or contact us via phone or the service request form.

Information We Collect

When you visit our website or contact us via phone or the service request form, we may collect both personal and non-personal information. Personal information may include your name, phone number, and email address. Non-personal information refers to data that does not directly identify you, such as your browsing history on our website, collected through cookies or web beacons.

How We Use Your Information

We use your personal information to respond to your inquiries, provide our appliance repair services, and for operational purposes. By contacting us, you agree to allow us and our partners to contact you via phone, email, or text for service-related purposes. Non-personal information collected through cookies or web beacons is used to improve user experience on our website.

Information Sharing Practices

We may share your personal information with our trusted partners to facilitate operational and service needs. We do not sell or lease your personal information to third parties. Our partners are obligated to protect your information and may use it only for the purposes for which it was disclosed.

Cookies and Non-Personal Data Collection

Our website uses cookies and web beacons to collect non-personal information about visitors. This data helps us improve website functionality and enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Your Agreement and Legal Rights

By using our website or contacting us, you acknowledge that your information may be shared with our trusted partners as described in this policy. You also agree to waive your right to sue or take any legal action beyond direct negotiation for disputes related to our website or services. Additionally, you agree that the maximum compensation for any claims is limited to $100.

Dispute Resolution

In the event of a dispute, you agree to bear your own legal fees and expenses. Our approach to dispute resolution encourages direct negotiation, and this policy outlines your agreement to this method.

Opt-Out and Contact Information

If you wish to opt out of communications or have questions about this Privacy Policy, please contact us at (786) 292-4476.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website and will become effective upon posting.